aq77 Casino Privacy Policy

aq77 is an online casino and sports betting platform operated for Filipino players. As part of its operations, aq77 collects and processes personal data about its registered players and visitors to the aq77.biz website. This Privacy Policy applies to all personal data collected by aq77 through the platform, including data collected during registration, account operation, gameplay, payment transactions, customer support interactions, and website visits.

This policy is designed to comply with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, referred to herein as the "DPA"), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission. Where aq77's operations involve data subjects located in other jurisdictions, aq77 endeavours to meet applicable data protection standards for those jurisdictions as well.

This policy does not apply to the data practices of third-party game providers, payment processors, or other third-party services linked from or integrated into the aq77 platform. Players are encouraged to review the privacy policies of such third parties independently.

For the purposes of the Philippine Data Privacy Act of 2012, aq77 acts as the Personal Information Controller (PIC) in respect of the personal data of its registered players and website visitors. As PIC, aq77 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data privacy law.

aq77 has designated a Data Protection Officer (DPO) responsible for overseeing the implementation of this Privacy Policy and aq77's data privacy compliance programme. Enquiries relating to data privacy, requests to exercise data subject rights, and privacy complaints may be directed to the aq77 DPO via the contact details set out in Section 15 of this policy.

aq77 collects the following categories of personal data in the course of operating the platform:

• Mobile number — used as your primary account identifier and for OTP verification.
• Full legal name — collected during KYC verification to confirm identity.
• Date of birth — collected to verify that you meet the 21+ age requirement under PAGCOR rules.
• Government-issued ID information — collected during KYC (e.g., PhilSys ID, passport, driver's licence, SSS ID, UMID).
• Residential address — collected for identity verification and, where required, for regulatory reporting.

• GCash account number / PayMaya account number linked to your aq77 account for deposits and withdrawals.
• Bank account details (BPI, BDO, Metrobank) where used for payment transactions.
• Deposit and withdrawal history — full transaction log associated with your aq77 wallet.
• Wagering records — game-by-game betting history, win/loss records, and session data.

• IP address — logged at login and during active sessions for security and fraud prevention.
• Device information — device type, operating system, browser type and version.
• Session data — login timestamps, session duration, pages visited, and features used.
• Cookie and tracking data — see Section 8 of this policy.

• Records of live chat conversations with aq77 support agents.
• Records of email correspondence between you and aq77.
• Records of complaint and dispute submissions.

aq77 collects personal data through the following means:

• Direct submission — data you provide when registering an account, completing KYC verification, contacting support, or updating your profile.
• Automated technical collection — data collected automatically as you use the platform, including IP logs, session data, device information, and cookie data.
• Payment processor data sharing — transaction confirmation data shared by GCash, PayMaya, and banking partners to verify payment completion.
• Identity verification providers — data returned from third-party KYC and age verification services engaged by aq77 to fulfil regulatory requirements.
• Fraud prevention and risk management tools — signals from third-party fraud detection services used to protect the integrity of the aq77 platform and its players.

aq77 processes personal data for the following purposes:

Under the Philippine Data Privacy Act of 2012, aq77 relies on the following legal bases for processing your personal data:

• Contractual necessity — processing required to perform the contract between you and aq77, including account management, payment processing, and gameplay.
• Legal obligation — processing required to comply with aq77's obligations under Philippine law, including the DPA, AML legislation, and PAGCOR regulatory requirements.
• Legitimate interests — processing necessary for aq77's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests do not override your rights.
• Consent — where processing is based on your consent (such as for certain marketing communications), you may withdraw that consent at any time by contacting aq77 support or adjusting your account communication settings.

aq77 does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes. aq77 shares personal data with third parties only in the following circumstances and to the extent strictly necessary:

• Payment processors — GCash (Mynt), PayMaya (Maya Bank), BPI, BDO, Metrobank, and any other payment service providers required to process your deposit or withdrawal transactions.
• Game providers — JILI Games, PgSoft, Pragmatic Play, Evolution Gaming, and other certified game providers receive session and gameplay data required to operate the games you play.
• KYC and identity verification services — third-party providers engaged to assist with age verification and identity document checking as required by PAGCOR and AML obligations.
• Fraud detection and risk management providers — third-party services used to identify and prevent fraudulent activity on the aq77 platform.
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and any other Philippine government body to which aq77 is required to report.
• Law enforcement and courts — where required by lawful order, warrant, or directive from a Philippine court or law enforcement authority.
• IT infrastructure and cloud service providers — providers of hosting, data storage, and infrastructure services used to operate the aq77 platform, subject to data processing agreements that bind them to confidentiality and security obligations.

aq77 uses cookies and similar tracking technologies on the aq77.biz website and platform. Cookies are small text files stored on your device that help aq77 provide a functional and personalised experience.

Strictly necessary for the platform to function. These include session cookies that maintain your logged-in state, security tokens, and load balancing cookies. These cannot be disabled without significantly impairing platform functionality.

Used to remember your preferences, such as language settings and display preferences, to provide a more personalised experience on your next visit to aq77.

Used by aq77 to understand how players use the platform — which pages are most visited, where users spend time, and where technical issues may occur. This data is used to improve the aq77 player experience. Where possible, analytical data is aggregated or anonymised.

You can manage cookie settings through your browser preferences. Most modern browsers allow you to reject or delete cookies. Note that disabling essential cookies will affect your ability to log in and use the aq77 platform. Disabling analytical or functional cookies will not prevent you from accessing the platform but may reduce the quality of your experience.

aq77 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and aq77's servers.
• Encrypted storage of sensitive personal data, including government ID information and payment account details.
• Access controls limiting internal access to personal data to authorised personnel with a legitimate operational need.
• Two-factor authentication (2FA) available to all players to protect account access.
• Automated fraud and anomaly detection to identify suspicious access patterns in real time.
• Regular security assessments of aq77's platform and infrastructure.

While aq77 takes data security seriously and implements industry-appropriate measures, no data transmission or storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to give rise to a real risk of serious harm to data subjects, aq77 will notify the National Privacy Commission within the timeframes required by the DPA and its Implementing Rules, and will notify affected individuals where required.

aq77 retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable Philippine law. The following retention principles apply:

• Active account data — retained for the lifetime of your aq77 account and for a period of at least five (5) years following account closure, consistent with aq77's AML and PAGCOR record-keeping obligations.
• Financial transaction records — retained for a minimum of five (5) years as required under Philippine AML legislation.
• KYC documentation — retained for the duration of the account relationship and for a minimum of five (5) years after account closure.
• Customer support records — retained for a period of three (3) years from the date of the interaction.
• Technical and session logs — retained for a period of one (1) year from collection, subject to any applicable legal hold requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is not practicable, data is destroyed in a manner that prevents reconstruction.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by aq77:

To exercise any of these rights, contact aq77's Data Protection Officer via live chat support or by emailing [email protected] with "Data Privacy Request" in your subject line. aq77 will respond to data subject requests within the timeframes required by the DPA.

The aq77 platform is strictly not available to persons under the age of 21, as required by PAGCOR and applicable Philippine gaming regulations. aq77 does not knowingly collect personal data from individuals under the age of 21. If aq77 discovers that it has inadvertently collected personal data from a person under 21, such data will be deleted immediately and the associated account will be terminated.

If you are a parent or guardian and believe your minor child has registered an aq77 account, please contact aq77 support immediately via live chat or by emailing [email protected]. aq77 treats reports of underage account access with the highest priority.

Some of aq77's third-party service providers, including game providers and infrastructure services, may be located outside the Philippines. Where personal data is transferred to a recipient in a jurisdiction that does not provide a comparable level of data protection to the Philippines, aq77 will implement appropriate safeguards to ensure that such transfers comply with the DPA and its Implementing Rules and Regulations. These safeguards may include standard contractual clauses, data processing agreements, and adequacy assessments.

By registering an aq77 account and accepting this Privacy Policy, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside the Philippines as part of aq77's platform operations. aq77 will ensure that such transfers are conducted in accordance with applicable Philippine data privacy law.

aq77 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, aq77 will notify registered players via SMS to the registered mobile number or through a prominent notice on the aq77 platform prior to the changes taking effect. The "Last Updated" date at the top of this policy will be revised accordingly.

Continued use of the aq77 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you may close your account by contacting aq77 support. Residual data retention obligations will continue to apply as described in Section 10 even after account closure.

For data privacy enquiries, requests to exercise data subject rights, or privacy complaints, contact aq77's Data Protection Officer through the following channels:

• Live Chat: Available 24/7 on the aq77 platform. Request to be connected to the Data Protection Officer or use the subject "Data Privacy Request."
• Email: [email protected] — please include "Data Privacy Request" or "Privacy Complaint" in your subject line. aq77 targets a response time of 2 business days.

If you are not satisfied with aq77's response to a privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent authority responsible for administering and enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through official Philippine government channels.